Install day
This is what to tell the homeowner so they know exactly what to expect on install day. Set the expectation at the sales call so install day is smooth.
Arrival window — not arrival time
Section titled “Arrival window — not arrival time”| Location | Window |
|---|---|
| NYC boroughs (Bronx, Brooklyn, Queens, Manhattan, Staten Island) | 9:00 – 10:00 AM |
| Yonkers / Westchester | 9:30 – 10:30 AM (drive time) |
Install flow
Section titled “Install flow”- Field manager arrives first — confirms unit placements with the homeowner one more time
- Second walkthrough with homeowner — this is the homeowner’s last chance to change a unit location. Many homeowners do change their mind here, which is fine.
- Install team executes — crew size is typically 4 to 8 people working in parallel across the house
- 95% done by 6:00 PM at the latest — most installs wrap earlier
Daily install capacity
Section titled “Daily install capacity”Set the right expectation based on home type:
| Home type | Units per day |
|---|---|
| Detached home | Up to 11 units |
| Fully attached home | ~7 units (more piping work, tighter space) |
If unit count exceeds the per-day max, plan for a two-day install — most often happens on fully attached homes with 8+ units.
What the homeowner sees during install
Section titled “What the homeowner sees during install”- 4 to 8 people in the home depending on job size, working in different rooms simultaneously
- Crews work across indoor rooms, outdoor locations, and different floors at the same time — not one room at a time
- If there are tenants, make sure they know the crew needs access before install day
- No lights shut off — the install does not require killing power
- 10–15 minute outage during sub-panel testing only — the only time anything goes off, and it’s brief
- Drilling sounds in specific rooms at specific times — not constant noise everywhere
Cleanup — what we do, what we don’t do
Section titled “Cleanup — what we do, what we don’t do”Sunny’s install team is anal about cleanup. Specifically:
| What happens | Detail |
|---|---|
| Workspace cleaned during install | Garbage bags placed under all drilling points so debris is contained |
| Boiler decommissioning water | Some water in the boiler room is normal — homeowners sometimes panic and call you. They’re cleaning behind themselves. Don’t mistake mid-process for end-state. |
| Boxes neatly packed | All packaging is taped, sealed, and bagged — not loose debris |
| Bagged boxes left at the front of the home | Homeowner moves them to the curb on trash day |
End-of-install handoff with the homeowner
Section titled “End-of-install handoff with the homeowner”Before the team leaves, they sit down with the homeowner and walk through the system. They will not leave until the homeowner is comfortable using everything.
1. App tutorial (Gree app, typically)
Section titled “1. App tutorial (Gree app, typically)”- How to control units via Wi-Fi
- How to segment by floor or by unit — “this unit on, that unit off”, “upstairs warmer, downstairs cooler”
- Schedule and timer features
2. Remote tutorial
Section titled “2. Remote tutorial”Each indoor unit comes with a physical remote. Walk through:
- Power, mode, fan speed, temperature
- How to use it without the app
3. Aftercare packet
Section titled “3. Aftercare packet”Hand the homeowner a printed packet covering:
- Electricity-saving tips — how to operate efficiently
- Seasonal usage patterns — winter vs summer settings
- Service contact info
Setting expectations at the sales appointment
Section titled “Setting expectations at the sales appointment”Tell the homeowner during the sale:
- “Install team arrives between [9–10 AM in NYC, 9:30–10:30 AM in Yonkers].”
- “Field manager arrives first — they’ll confirm every unit placement with you. If you’ve changed your mind on any location, that’s the time to say so.”
- “Depending on job size, 4 to 8 people may be in your home, working in parallel across rooms, floors, indoor areas, and outdoor areas.”
- “If tenants need access notice, please tell them before install day.”
- “No power shut-offs except a 10–15 minute window when we test the sub-panel.”
- “Done by 6 PM at the latest. 95% of jobs wrap earlier than that.”
- “Everything is bagged and left at your front door — you put it on the curb on trash day. If that doesn’t work for you, just call us and we’ll come pick it up.”
- “At the end, we walk you through the app and the remote and leave you a packet on running the system efficiently.”
Same-day install scenarios
Section titled “Same-day install scenarios”For deals sold late in the day in NYC boroughs (1–2 day permits), the install team can sometimes go next day. See Speed-to-install.