Service & post-install
What to tell homeowners about service after install, and what the company actually does to back it up.
The 24-hour escalation guarantee
Section titled “The 24-hour escalation guarantee”“24-hour escalation. Homeowner calls with a problem, in 24 hours it gets solved. This is one thing I’m proud of.” — Jonathan
| Promise | Detail |
|---|---|
| 24-hour escalation guarantee | Any service call gets a fix within 24 hours of being reported |
| Same-day response is common | Especially in winter when heat is critical. Typical pattern: homeowner calls by 1 PM, technician is in the home by 5 PM |
| Late-night calls | Roll to next-day response |
This is a real selling point. Most HVAC companies measure response in days — Sunny measures it in hours. Mention this directly during the sales conversation when homeowners ask “what happens if something breaks?”
Dedicated service line
Section titled “Dedicated service line”There is a dedicated service line, separate from the main office number on Google Maps.
Extended service / annual tune-up
Section titled “Extended service / annual tune-up”| Service | Price |
|---|---|
| Annual service | $100 per unit per year |
What’s covered
Section titled “What’s covered”- Freon leak checks
- Operational verification (units back up and working)
- General servicing
So a 9-unit home would be $900/year for the full annual tune-up across all units.
Workmanship warranty
Section titled “Workmanship warranty”Sunny includes a 1-year workmanship warranty on all installs. This is in addition to the manufacturer warranty (10 years on Gree and Midea — see Brand selection).
Manufacturer warranty registration
Section titled “Manufacturer warranty registration”| Brand | Registration time |
|---|---|
| Gree | 3–5 business days |
| Midea | 7–10 days |
| Mitsubishi | Slow / hard to claim |
Sunny is a Gree Select direct dealer, which is why Gree is fastest. See Brand selection for more.
What to tell homeowners
Section titled “What to tell homeowners”“If anything’s not working — especially heat in winter — give us a call. We respond within 24 hours and often same day. If you want yearly maintenance, we offer service at $100 per unit per year, which covers Freon leak checks and a full system tune-up.”
Pitfalls
Section titled “Pitfalls”Selling Mitsubishi without warning the homeowner about repair times. Repairs on Mitsubishi units can take 48 hours because only one specialized team services them. Set this expectation at the sales call. See Brand selection.