Critical answer index

This is the shortcut index for answers reps need under pressure. Each card links back to the canonical page that owns the full explanation.

Verified field answer Oil decommissioning / reviewed Apr 2026

Oil decom = tank removal + electric water heater

Every oil decommissioning job includes full oil tank removal plus an electric water heater swap.

Use when

Oil heat is being retired for a decommissioning job.

Say / do

Quote oil tank removal and electric water heater; use the calculator for exact pricing.

Trap

Drain-only is no longer offered and does not qualify.

Oil decommissioning

Verified field answer R32 vs 410A / reviewed Apr 2026

410A units must be replaced

Existing 410A units cannot stay on a qualifying decommissioning job, even if they work.

Use when

The home already has mini splits or heat pumps.

Say / do

Check nameplates during survey and explain that R32 can stay, 410A cannot.

Trap

Letting the homeowner keep 410A units blocks Con Edison approval.

R32 vs 410A

Verified field answer Solar interaction / reviewed Apr 2026

Yonkers solar pending inspection is a permit stop

If solar is pending inspection, pull HVAC permits before install.

Use when

Yonkers or Westchester home has solar not yet inspected.

Say / do

Pause install timing promises until permits are confirmed.

Trap

Installing first can trigger fines starting at $8,000.

Solar interactionPermits

Verified field answer Room requirements / reviewed Apr 2026

Rooms with door + bed need units

Any room with a door and bed needs a unit unless the bed is clearly removed or covered.

Use when

Scoping bedrooms, small rooms, or rooms that look unused.

Say / do

Mark exceptions clearly and photograph the condition.

Trap

Skipping livable rooms risks Con Edison rejection and change orders.

Room requirements

Verified field answer Site survey / reviewed May 2026

Install handoff includes photos

Financing signed, install contract request submitted, install contract signed, survey scheduled, bill/panel photos collected, and boiler/mechanical photos collected when decommissioning.

Use when

The rep closed the homeowner and wants to leave.

Say / do

Confirm documents, survey path, and required photos before treating the deal as done.

Trap

Signed financing alone is not an install-ready deal.

Site survey

Field performance routes

Moment router → Risk triage → Review prompts → Search QA →